Refund policy

Right of Withdrawal (Cancellation Policy)

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their self-employed professional activity.)

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

  • on which you, or a third party named by you who is not the carrier, have taken possession of the goods, if you ordered one or more goods in a single order and they are delivered together;
  • on which you, or a third party named by you who is not the carrier, have taken possession of the last goods, if you ordered several goods in a single order and they are delivered separately;
  • on which you, or a third party named by you who is not the carrier, have taken possession of the last partial shipment or the last item, if you ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling that is not necessary to examine the nature, characteristics, and functioning of the goods.

Exclusions or Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
  • for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
  • for the supply of alcoholic beverages whose price was agreed upon at the time of contract conclusion but which can only be delivered at least 30 days after conclusion and whose current value depends on market fluctuations beyond the trader’s control;
  • for the supply of newspapers, periodicals, or magazines, except for subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
  • for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
  • for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
Vaible Agency
Neue Maastrichter Strasse 11
50672 Cologne, Germany

  • I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
  • Ordered on () / received on ()
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if notified on paper)
  • Date

(*) Delete as appropriate.