Terms of service
GENERAL TERMS AND CONDITIONS OF VAIBLE AGENCY PARTNERSHIP
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Vaible Agency – Ms. Nina Kanani) via the website https://www.vaible-shop.com. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby rejected.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a legally capable partnership acting in the exercise of their independent professional or commercial activity when concluding a legal transaction.
§ 2 Conclusion of the Contract
(1) The subject of the contract is the sale of goods.
(2) By placing a product on our website, we make a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the product description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart.” You can access and modify the cart at any time via the corresponding button.
After accessing the checkout page and entering your personal data as well as payment and shipping conditions, you will be shown an order summary.
If you choose an instant payment system (e.g., PayPal, PayPal Express, Amazon Payments, Sofort), you will either be redirected to the order summary page in our shop or to the provider’s website. There, you enter your data as required.
Before submitting the order, you can review, modify (including using the browser “back” function), or cancel your order.
By submitting the order via the corresponding button (“order with obligation to pay” or similar wording), you legally accept the offer, and the contract is concluded.
(4) Your inquiries for a quote are non-binding. We will provide you with a binding offer in text form (e.g., via email), which you can accept within 5 days unless otherwise specified.
(5) Order processing and communication related to the contract are carried out partly automatically via email. You must ensure that your email address is correct and that emails can be received (e.g., not blocked by spam filters).
§ 3 Conclusion of the Contract for Download Products
(1) The subject of the contract is the sale of download products (digital content not supplied on a physical medium).
(2) The contract is concluded via the online shopping cart system in the same way as described above.
(3) Requests for offers are non-binding; binding offers may be accepted within 5 days.
(4) Order processing is carried out via email; you must ensure correct email reception.
§ 4 Usage License for Download Products
(1) Download products are protected by copyright. You receive a simple (non-exclusive) usage license unless otherwise stated.
(2) This license allows you to save one copy for personal use on your device and/or print it. Any further copying, modification, or distribution to third parties—whether private or commercial—is prohibited.
§ 5 Individually Designed Goods
(1) You must provide all necessary data (texts, files, etc.) for customization via the order system or email without delay after contract conclusion.
(2) You must not submit content that violates third-party rights (e.g., copyrights, trademarks) or laws. You indemnify us against any third-party claims arising from such violations, including legal costs.
(3) We do not check submitted data for accuracy and assume no liability for errors.
§ 6 Special Provisions for Payment Methods
(1) Payment via Klarna
In cooperation with Klarna Bank AB (publ), Sweden, we offer payment options such as:
- Invoice (payment within 14 days)
- Sofort (instant transfer)
Use of certain payment methods requires a credit check. Your data may be shared with Klarna for this purpose.
§ 7 Right of Retention, Retention of Title
(1) You may only exercise a right of retention if it relates to the same contractual relationship.
(2) The goods remain our property until full payment has been made.
§ 8 Warranty
(1) Statutory warranty rights apply.
(2) As a consumer, you are requested to check goods upon delivery for completeness and defects and report issues promptly. Failure to do so does not affect your legal warranty rights.
§ 9 Choice of Law
(1) German law applies. For consumers, this applies only insofar as it does not remove mandatory protections of the country of residence.
(2) The UN Convention on Contracts for the International Sale of Goods does not apply.
II. Customer Information
1. Identity of the Seller
Vaible Agency
Creative agency for vegan brands
Owner / Management:
Nina Kanani
Neue Maastrichter Strasse 11
50672 Cologne, Germany
Alternative Dispute Resolution
The European Commission provides an online dispute resolution platform: https://ec.europa.eu/odr
2. Contract Formation
Technical steps, conclusion, and correction options follow §2 of these terms.
3. Contract Language and Storage
3.1 Contract language is German.
3.2 The full contract text is not stored. Order data can be printed or saved before submission. After ordering, details and terms are sent via email.
3.3 For offers outside the cart system, contract data is sent in text form (e.g., email).
4. Essential Characteristics
The key features of goods/services are described in the respective offer.
5. Prices and Payment Terms
5.1 Prices include all taxes.
5.2 Shipping costs are additional unless stated otherwise.
5.3 Additional costs (e.g., customs, bank fees) may apply outside the EU and must be borne by you.
5.4 Payment transfer fees may apply depending on payment location.
5.5 Available payment methods are listed on the website.
5.6 Payments are due immediately unless stated otherwise.
6. Delivery Conditions
6.1 Delivery details are provided on the website or in the offer.
6.2 Risk transfers to the consumer upon delivery, unless you arranged your own carrier.
7. Warranty Law
Warranty is governed by §8 of these terms.